FAQs
Order Delivery and Shopping
All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order.
Registered users can Signin and track their orders from order history section in the account page.
We request all unregistered users to Click here and register today for enhancing your shopping experience.
In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.
Currently we deliver to selected cities within India. Please check if we deliver to your pincode/city by entering your it in the product page/shopping/cartcheckout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.
Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pincode in the product page/shopping cart page/checkout page.
There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order. For international orders please see the Time to Deliver section under Shipping Policysection.
My Account
No, you can shop as a guest on www.trohpyworld.in if you do not want to register on this website. However, we strongly recommend that you register on www.trohpyworld.in as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register, click here.
You can enter your e-mail address and click on the "forgot password" link in the login page and we will e-mail you a system generated change password link to your registered email address. However, you should set a new password.
You can edit your personal details by accessing the "edit details" section in Personal information section.
No, you can have only one account linked to a single e-mail address.
We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy Policy tab.
Warranty
All registered users have the option to track their orders by clicking on Track Order we request all unregistered users to Click here and register today for enhancing your shopping experience.
There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section.
Payment
Domestic Orders:
Payments can be made through credit cards, debit cards, international cards, net banking or cash on delivery. Please note that payments on www.trohpyworld.in will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.
International Orders:
Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.
NOTE : Indian issued cards will not be accepted for international orders.
We accept Visa | MasterCard | AMEX | Diners | JCB for domestic and international payments.
If you are not comfortable making an online payment on www.trohpyworld.in , you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (COD) payment is INR 50,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for COD orders. Foreign currency cannot be used to make a COD payment. Only Indian Rupees accepted.
Currently Gift Vouchers, Gift Cards and Helmets are not available on COD.
NOTE : COD is not applicable for International Orders. As per the Indian Govt's rule, denominations of Rs 500 and Rs 1000 are deemed to be illegal tenders effective 9th November 2016. Therefore, these currency notes will not be accepted by our delivery personnel for any orders placed via COD as a payment option.
Returns and Exchanges
Orders once placed can only be cancelled prior to shipment. Refer cancellation policy.
Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return Policy for details.
Please note that returns/replacements are not applicable for International Orders. Although there are few exceptions. To know further about it kindly refer to the International Order section of Return Policy
We at Trophy World will arrange for the return shipment to be collected and you do not need to make any payment for the courier.
For International Orders, please check the International Order section under Return policy.
No, you can't return any product bought from www.trohpyworld.in at any physical store of our Company.
Our policy doesn't allow us to exchange any product.
Questions on COD
Cash on Delivery is a mode of payment provided by Trophy World where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.
We do not charge any extra amount for COD(Cash on delivery) service.
All the products featuring on www.trohpyworld.in are available for COD, except gift cards/vouchers and helmets.
No, you can place maximum of 3 COD orders in a day
In case of COD, the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:
1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.
2. If customer doesn't provide any cancelled cheque then amount will be refunded through cheque on customer's name only, which will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.
Once the order is placed successfully, there will be a confirmation call from our support center for validation of order. If the confirmation call is unanswered we reserve the rights to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial order can't be delivered.
